Frequently Asked Questions
We get many emails that ask the same questions. Here are the most frequently asked questions:
Are your patterns available as a download?
Most The Winfield Collection patterns are not available for download. These are full-size patterns that can be up to 36" wide and 96" long and, due to copyright, cannot be printed on commercial printers without permission from us as the copyright holder.
Some Scoller patterns are available as downloads and will have "Downloadable" in the title and the SKU will begin with "DL-". These are formatted as US Letter sized patterns to be printed on home printers. Any downloadable purchased is non-refundable.
Are your patterns available as SVG or DXF files?
No. We do not sell our patterns in any format for Laser, CNC or other forms of production. Converting our patterns for these formats is against our copyright. We cater to hobbyists that make our finished designs using traditional hand and power tools.
Do you ship to my country? Why can't I checkout?
We only ship outside the U.S. to Canada, United Kingdom, Australia, and New Zealand. We can no longer ship to European Union countries due to some of the EU's trade regulations and requirements. You will not be able to checkout unless your address is within the countries listed even if it is a downloadable.
Can I sell the finished projects?
Sales of finished projects are limited by our copyright. You are limited to 10 finished projects for sale per pattern/design. Online sales, including marketplaces, "yard sale" groups, or online advertising, are not permitted without express permission from The Winfield Collection and Scroller. Our limited copyright allows for offline sales out of your home, at flea markets, and craft shows. Our complete Copyright information is available as a PDF download HERE.
How long before my order arrives?
The majority of orders are filled the next day after your order is placed. Several things can delay your order; product availability, staff shortages, bad mailing address, holidays and weekends.
Your order is commonly shipped USPS Ground Advantage. Some may go out as UPS or FedEx. If for any reason, you would like to choose how you would like your order shipped, you must give us a call at 1-800-946-3435 9am-4pm Monday - Friday Eastern time (closed holidays and weekends). Additional shipping charges may apply.
We cannot guarantee a time in which your order will be delivered. There are too many variables that can extend delivery times with all carriers. Expect more time the farther away from Michigan you are.
We ask for at least a 14 BUSINESS day delivery time window, for US customers, before you report it as a lost shipment. This allows for delays to be resolved by the carrier before a claim is made. For international customers, including Canada, all orders must go through our closest Customs in Chicago. No one is privy to their timeline, so we ask for a 30 BUSINESS day delivery time window.
Most US orders only take up to 5 business days to arrive and tracking is provided to all customers with an email address. All mail sent goes through the Detroit Distribution Center before moving on to your local Distribution Center.