Customer Service: 800.946.3435
Standard Orders are shipped using USPS Ground Advantage. Carrier preferences can be honored only under special circumstances. A PO Box is required if USPS does not deliver to your street address. Please allow up to 14 business days for your order to reach you (depending upon your proximity to Michigan) although in most cases your order will arrive much sooner.
Catalogs are shipped First Class Mail and can take several weeks. This is out of our control as USPS does not prioritize catalog mailings. If you feel you are not receiving the catalogs you have ordered, check with your local post office. Although it is illegal for them to do so, we have found some local posts are withholding catalog deliveries. Direct complaints to them.
Expedited Orders - If you need guaranteed fast delivery of your order, you must place your order by phone via credit card at (800) 946-3435. Our Operators will explain the Expedited and Second Day shipping options available and the associated charges.
All orders are shipped by US Mail or Priority depending on weight and thickness of package.
All Shipping and Handling Charges are based on weight! No exceptions.
Do not shorthand your street address. If you live on a “County Road” do not use “Co Rd”. It is always best to confirm the correct address format with your post office. If we cannot validate your address electronically, we will cancel and refund.
*Directional abbreviations are almost always accepted.
*Abbreviations for Street, Road, Drive, etc. are almost always accepted unless they are part of the actual street name. Example “3rd Street Rd” in Louisville, KY will not be “3rd ST RD”
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