Our Return Policy

We have a 30-Day Return Policy from the date the order was shipped.

For instances of buyers remorse:

• You will receive a refund for purchased products if returned in new and unused condition.
  • Patterns: No evidence that the pattern has been traced.
  • Supplies: Complete count purchased is returned or we are notified of the amount being returned.
  • Downloadables are non-refundable. No Exceptions.
  • Pattern Reductions/Enlargements are non-refundable. No Exceptions.
• Provide Order #, Bill-to name on order, and reason for return.
• Returns that are due to "buyers remorse" are the responsibility of the customer for the cost of shipping.  If it is due to our error, a label will be provided.

For instances in which you received the product damaged:  

• Please send photos using our Contact Us Form to verify the damages.
• Provide Order #, Bill-To name on order, and which items that were damaged.  Please provide Item#/SKU if available.
• Do not throw away damaged products as USPS may require physical proof for damage claims.
• Do not return damaged products if it is a liquid (paint, Polyshield, etc.).
• We will refund in full or replace products at no additional cost to you once verified.

You can submit your return request here or give us a call at 1.800.946.4684