Customer Service: 800.946.3435
Our downloadable patterns are formatted as 8..5x11 U.S. Letter size for home printing. Commercial printing is strictly forbidden. Only items that SKU numbers begin with "DL-" are sent by email as a PDF. All others are wide format paper patterns that are mailed via U.S. Ground Advantage mail.
Most patterns are printed on wide format paper up to 36" wide. These are folded to fit into a legal size envelope (13"x10"). Larger orders will be boxed along with any supplies ordered. All orders are mailed using U.S. Ground Advantage and shipping charges are based on the weight of the package. You can opt for expedited shipping or 2-day shipping by calling our toll-free number to place your order. Canadian and International orders are shipped using GlobalPost which is processed through U.S. Customs before moving on to your country. We do not ship to countries on the U.S. Sanctioned/Suspended/Restricted list or countries known for intellectual property theft. (Looking at you China).
No matter how you make your purchase, please note that we do not ship on weekends. Orders made from Friday morning through Sunday night are processed on Monday and shipped in the sequence of the order. All mail leaves our facility by 12:30 pm Eastern Time. Orders filled in the afternoon will likely be scanned into the post office the next day.
If sending your order by mail, our latest catalog provides an estimated cost of shipping at the back of the catalog. We will not ship an order without full payment which includes shipping charges.
Canadian orders received by mail must be paid in US funds. Canadian funds are not accepted. If your check payment is not a US bank issued check, then you must mail in a cashier's check (cheque) or money order in U.S. funds.
You can tell a lot about the pattern you are ordering based on the SKU. Here are a few examples:
Of course there are other types of SKU/Item numbers we have listed as well, and not to mention all the supplies, but I wanted to add these few so you can understand why one pattern may not look like the other.
Meisel (both patterns and hardware supply) closed their doors in or around October of 2023. The copyrights of their patterns were not sold to any other entity that we are aware of and we can no longer purchase these patterns for sale.
We have been mailing catalogs to our customers for 41 years, but a lot has changed over the years. First, we sent out a lot of catalogs to folks who never placed an order and were never interested in placing an order with us, also, there was no internet when the company started in 1984. Second, the cost to produce and mail these catalogs has risen exponentially. Last, but not least, everything we have available is right here on our website, where you are, right now.
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